Skip to content
General Terms and Conditions – Online Services of New connections s.r.o.
1. Introductory Provisions
1.1.
These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern, in
accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter
referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising
in connection with or on the basis of a contract (hereinafter referred to as the “Contract”) concluded
between New connections s.r.o., Company ID No. (IČO): 19637438, VAT ID No. (DIČ):
CZ19637438, with its registered office at Žernovník 18, 679 21 Žernovník, Czech Republic
(hereinafter referred to as the “Provider”) and the participant (hereinafter referred to as the
“Participant”) through the Provider’s online store. The Contract may be concluded in the Czech
language. In the event of any discrepancy between language versions, the Czech version shall
prevail.
1.2.
The online store is operated by the Provider on the website located at www.newconnections.eu
(hereinafter referred to as the “Website”) through the Website interface (hereinafter referred to as
the “Store Web Interface”).
1.3.
If the Participant is a consumer, these Terms and Conditions shall apply to the mutual rights and
obligations between the Participant and the Provider to the maximum extent possible so as to
preserve all consumer rights required under the Civil Code and applicable consumer protection
legislation.
1.4.
Any provisions deviating from these Terms and Conditions may be agreed in the Contract. Any
provisions agreed in the Contract that differ from these Terms and Conditions shall prevail over the
provisions of these Terms and Conditions. These Terms and Conditions form an integral part of the
Contract.
1.5.
Based on the Participant’s registration on the Website, the Participant may access their User
Account. Through the User Account, the Participant may order services and access purchased
content. Where the Store Web Interface permits, services may also be ordered without registration
directly through the Store Web Interface.
1.6.
When registering on the Website and when ordering services, the Participant is obliged to provide
accurate and truthful information. The Participant is obliged to update any information provided in
the User Account whenever such information changes. The information provided by the Participant
in the User Account and when ordering services shall be deemed accurate by the Provider.
1.7.
Access to the User Account is secured by a username and password. The Participant is obliged to
maintain confidentiality regarding all information necessary for access to the User Account. The
Participant is not entitled to allow third parties to use the User Account.
1.8.
The Provider may cancel the User Account, in particular if the Participant has not used the User
Account for more than twelve (12) months or if the Participant breaches their obligations under the
Contract (including these Terms and Conditions).
1.9.
The Participant acknowledges that the User Account may not be available continuously, particularly
with regard to the necessary maintenance of the Provider’s hardware and software equipment or the
necessary maintenance of hardware and software equipment operated by third parties.
2. Conclusion of the Contract
2.1.
All presentations of services displayed in the Store Web Interface are for informational purposes
only and do not constitute an offer to conclude a Contract. The Provider is not obliged to conclude a
Contract regarding such services. Section 1732(2) of the Civil Code shall not apply.
2.2.
The Store Web Interface contains information about the services, including the prices of individual
services. The prices of the services are stated inclusive of value added tax (VAT), where applicable,
and all related fees. The prices of the services shall remain valid for as long as they are displayed in
the Store Web Interface. This provision shall not limit the Provider’s ability to conclude a Contract
under individually negotiated terms.
2.3.
The Store Web Interface also contains information regarding the costs associated with the provision
of the services.
2.4.
To order a service, the Participant shall complete the order form available in the Store Web
Interface. The order form shall contain, in particular, information regarding:
• the service being ordered (the Participant places the selected service(s) into the electronic
shopping cart of the Store Web Interface),
• the method of payment for the service,
• the costs associated with the provision of the service,
(hereinafter collectively referred to as the “Order”).
2.5.
Before submitting the Order to the Provider, the Participant shall be allowed to review and amend
the information entered in the Order, including the possibility of identifying and correcting any
errors made when entering data into the Order. The Participant shall submit the Order to the
Provider by clicking the “Complete Order” button.
2.6.
The submission of the Order shall be deemed an act of the Participant that unambiguously identifies
the ordered services, the price, the identity of the Participant and the method of payment, and shall
constitute a binding proposal to conclude a Contract. The validity of the Order is subject to the
completion of all mandatory information in the order form, the Participant’s familiarisation with
these Terms and Conditions on the Website, and the Participant’s confirmation that they have read
and accepted these Terms and Conditions.
2.7.
Upon receipt of the Order, the Provider shall promptly confirm receipt thereof by electronic mail
sent to the Participant’s e-mail address specified in the User Account or in the Order (hereinafter
referred to as the “Participant’s E-mail Address”). However, confirmation of receipt of the Order
shall not constitute acceptance of the proposal to conclude a Contract by the Provider.
2.8.
The contractual relationship between the Provider and the Participant shall be established upon
delivery of the acceptance of the Order by the Provider to the Participant via electronic mail sent to
the Participant’s E-mail Address.
2.9.
If the Provider is unable to fulfil any of the requirements specified in the Order, the Provider shall
send the Participant a modified offer to the Participant’s E-mail Address, indicating the available
alternatives and requesting the Participant’s response.
2.10.
The modified offer shall be deemed a new proposal to conclude a Contract, and in such case the
Contract shall only be concluded upon acceptance of the modified offer by the Participant via
electronic mail.
2.11.
The Participant agrees to the use of means of distance communication when concluding the
Contract.
2.12.
Any costs incurred by the Participant in connection with the use of means of distance
communication when concluding the Contract (in particular internet connection costs and telephone
call charges) shall be borne by the Participant. Such costs shall not differ from the basic rate
charged by the relevant service provider.
3. Price of the Services and Payment Terms
3.1.
The Participant may pay the price of the services and any costs associated with the provision of the
services under the Contract to the Provider using the following methods:
• by bank transfer in advance to the Provider’s account specified in the relevant tax document,
• by online payment card through a payment gateway.
3.2.
In addition to the price, the Participant shall also pay the Provider the costs associated with the
provision of the services in the agreed amount. Unless expressly stated otherwise, the term “price”
shall also include the costs associated with the provision of the services.
3.3.
Where customary in business practice or required by generally binding legal regulations, the
Provider shall issue a tax document (invoice) to the Participant in respect of payments made under
the Contract. The Provider is a value added tax (VAT) payer. The Provider shall issue the tax
document (invoice) after receipt of payment for the services and shall send it electronically to the
Participant’s E-mail Address.
4. Withdrawal from the Contract
4.1.
The Participant may use the model withdrawal form provided by the Provider, which forms an
annex to these Terms and Conditions, or the “Withdraw from Contract” button available on the
Provider’s Website.
The provisions of Articles 6 and 7 of these Terms and Conditions shall apply to the delivery of
notices of withdrawal from the Contract.
4.2.
In the event of withdrawal from the Contract pursuant to Article 4.1 of these Terms and Conditions,
the Contract shall be cancelled from the outset and the Provider shall return the funds received from
the Participant in the manner specified in these Terms and Conditions.
The Provider shall refund the Participant within fourteen (14) days of withdrawal from the Contract
to the bank account specified by the Participant in the notice of withdrawal.
Where the Participant’s notice of withdrawal is delivered to the Provider:
• no later than twenty-eight (28) calendar days before the commencement of the services, the
Participant shall be entitled to a refund of 100% of the funds received,
• no later than seven (7) calendar days before the commencement of the services, the Participant
shall be entitled to a refund of 50% of the funds received,
• less than seven (7) calendar days before the commencement of the services, the Participant shall
not be entitled to any refund.
4.3.
The Provider shall be entitled to withdraw from the Contract without stating any reason. In such
case, the Provider shall refund the Participant the amount paid in accordance with Article 4.2 above.
Withdrawal may be made by e-mail or orally. Such withdrawal shall become effective upon
dispatch of the e-mail or upon oral notification.
If the withdrawal occurs after the event or service has already commenced, the Participant shall be
obliged to leave the event immediately.
5. Provision of the Services
5.1.
The Provider shall provide the services with the personal participation of the Participant to the
extent agreed between the parties.
5.2.
The Participant shall participate in the services voluntarily and shall comply with the Provider’s
instructions throughout the entire duration of the services.
5.3.
The Provider shall not assume any liability for difficulties experienced by the Participant arising
from the Participant’s health condition or insufficient physical or mental preparedness. In case of
any uncertainty, the Participant is advised to consult the Provider in advance regarding the nature
and demands of the services provided.
6. Delivery of Notices
6.1.
Any notices relating to the relationship between the Provider and the Participant, in particular
notices concerning withdrawal from the Contract, shall be delivered by registered mail or by e-mail,
unless otherwise stipulated in the Contract.
A notice of withdrawal from the Contract shall also be deemed duly delivered if the Participant uses
the “Withdraw from Contract” button pursuant to Article 4, completes and submits the withdrawal
form with accurate and complete information, and subsequently clicks the “Confirm Withdrawal”
button.
Notices shall be delivered to the relevant contact address of the other contracting party and shall be
deemed delivered and effective upon delivery by post, except for a notice of withdrawal from the
Contract submitted by the Participant, which shall be deemed effective if dispatched by the
Participant within the applicable withdrawal period.
Where the Participant exercises the right of withdrawal by using the “Withdraw from Contract”
button, the withdrawal shall become effective upon clicking the “Confirm Withdrawal” button and
submitting the completed withdrawal form.
6.2.
A notice shall also be deemed delivered if its acceptance has been refused by the addressee, if it has
not been collected within the applicable storage period, or if it has been returned as undeliverable.
6.3.
The contracting parties may deliver ordinary correspondence to each other by electronic mail sent to
the e-mail address specified in the Participant’s User Account, the e-mail address provided by the
Participant in the Order, or the e-mail address specified on the Provider’s Website.
Provider’s contact e-mail address:
info@newconnections.eu
7. Final Provisions
7.1.
If the relationship established by the Contract contains an international (foreign) element, the parties
agree that such relationship shall be governed by the laws of the Czech Republic and that any
disputes arising out of or in connection with the Contract shall be subject to the jurisdiction of the
Czech courts. This shall not affect the consumer’s rights under generally binding legal regulations.
7.2.
If any provision of these Terms and Conditions is or becomes invalid or ineffective, it shall be
replaced by a provision whose meaning is as close as possible to that of the invalid or ineffective
provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the
remaining provisions. Any amendments to the Contract or these Terms and Conditions must be
made in writing.
7.3.
The Contract, including these Terms and Conditions, shall be archived by the Provider in electronic
form and shall not be publicly accessible.
7.4.
The model withdrawal form attached below forms an integral part of these Terms and Conditions:
Notice of Withdrawal from the Contract:
Addressee:
New connections s.r.o.
Company ID No. (IČO): 19637438
VAT ID No. (DIČ): CZ19637438
Žernovník 18
679 21 Žernovník
Czech Republic
E-mail: info@newconnections.eu
I/We* hereby give notice that I/We* withdraw from the Contract for the purchase of the following
service:
Order date:
Order number:
Your full name:
Your address:
Your e-mail address:
If you are submitting this withdrawal notice in paper form, please sign below:
